FAQ

Mitus

FAQ

ORDER PROCESSING AND PRODUCTION TIMES:

Order processing time is based on if an item is in stock or if it needs to be produced; many of our pieces are made-to-order and shipping time depends upon your chosen product.  Payment is due at the time the order is placed.  In-stock orders are shipped within 1 to 2 business days, while processing time on items that need to be produced can vary between 1 to 3 weeks. Once your order has shipped, you will receive an email confirmation with package tracking information.


EXCHANGE / RETURN POLICY:

Each jewelry piece we produce comes with a Lifetime Guarantee against any defects in materials or craftsmanship. Exchanges or returns of a new, unworn piece will be accepted within 30 days of original purchase date. Returns must include all original packaging. We will accept any new, unworn piece for exchange; you pay only the price difference, if applicable, and shipping charges. Customized jewelry item sales are final and are not eligible for exchange or return.


REPAIR POLICY:

Each piece we produce comes with a Lifetime Guarantee against any defects in materials or craftsmanship.  We will gladly accept any Mitus piece for repair and complete the work; you pay only the cost to ship the item to us.  If you need to return an item for repair, please contact us.

Once your package has been received, your repair will be processed within 4-5 business days and shipped back to you as soon as possible, but may take up to three weeks depending on the condition of the piece.  Our customer service department will contact you if any out-of-warranty charges apply.


CLEANING POLICY:

We will gladly accept any Mitus piece for cleaning and complete the work; you pay only the shipping cost.  If you need to return an item for cleaning, please contact us.

Once your package has been received, your cleaning will be processed within 4-5 business days and shipped back to you as soon as possible, but may take up to three weeks depending on the condition of the piece.  Our customer service department will contact you when your piece is ready to be returned to process your payment for shipping.


RING RESIZING POLICY:

We will gladly re-size NEARLY any Mitus ring; you pay only a small fee and shipping costs.  While we will try to accommodate all resizing requests, please be aware that not all rings can be resized. Due to the complex nature of some ring designs, resizing is not always an option and rings that can be resized can only go up or down one size.

Once your package has been received, your resizing will be processed within 4-5 business days and shipped back to you as soon as possible, but may take up to three weeks depending on the condition of the piece.  Our customer service department will contact you when your piece is ready to be returned to process your payment for shipping.



SHIPPING POLICY:

Shipments may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.


JEWELRY CARE:

To keep your Mitus jewelry looking its best for years to come, please follow these guidelines:

Remove jewelry when applying lotion or washing hands. Be sure hands are completely clean and dry before handling jewelry.

Remove jewelry when working out, tanning, or any other activity that may cause sweating.

Take good care of your jewelry. Although it is durable, silver is a softer metal which can nick, ding, and deform with rough use.

Do not submerge jewelry in liquid or wear in a hot tub, pool, or other body of water, i.e., lake, ocean, etc. The jewelry is likely to discolor and require refinishing, which is not included in our complimentary cleaning service and will incur an associated fee.